Refund policy

This Refund Policy applies to all purchases of digital educational content, including CPD courses, downloadable materials, and online learning products (“Products”) made through this website.

By purchasing a Product, you agree to the terms set out below.

Digital Delivery & No Change-of-Mind Refunds

All Products are delivered digitally and are accessible immediately after purchase.

Due to the nature of digital content:

  • We do not provide refunds or exchanges for change of mind.

  • We do not provide refunds for accidental purchases.

  • We do not provide refunds if you decide the Product is no longer required.

  • We do not provide refunds once access to the Product has been granted.

Please choose carefully before completing your purchase, as digital Products cannot be returned once accessed.

Australian Consumer Law

Nothing in this Policy limits or excludes your rights under the Australian Consumer Law (ACL) or the laws of New South Wales.

You may be entitled to a remedy where a Product:

  • Has a major failure;

  • Is not of acceptable quality; or

  • Does not match its description.

Where a remedy is required under the ACL, Boss Builder CPD may elect to:

  • Re-supply the Product; or

  • Provide a refund of the purchase price.

CPD & Licensing Responsibility

Boss Builder CPD is an independent private training provider.

Refunds will not be provided because:

  • You fail to complete a course;

  • You do not achieve your desired CPD outcome;

  • A regulatory authority does not accept your CPD declaration; or

  • Licensing requirements change after purchase.

Participants are responsible for confirming CPD requirements with the relevant licensing authority.

Technical Requirements & Access

Before purchasing, you are responsible for ensuring:

  • Your device meets the system and software requirements necessary to access the Product; and

  • You have a stable internet connection for streaming or downloading content.

We cannot provide refunds where access issues arise due to your own hardware, software, internet connectivity, or device limitations.

If you experience technical difficulties accessing your Product, please contact us promptly so we can assist. We will make reasonable efforts to resolve access issues before considering any refund.

Faulty or Incorrect Products

If you believe a Product is faulty, corrupted, or not as described, please contact us within 7 days of purchase and provide:

  • Your order details; and

  • A clear description (and screenshots where possible) of the issue.

We will assess the matter and provide an appropriate remedy in accordance with the Australian Consumer Law.

Licence & Misuse

All digital Products are licensed for individual use only, unless otherwise stated.

Unauthorised distribution, reproduction, file-sharing, or resale is strictly prohibited and may result in:

  • Immediate termination of access; and

  • No refund.

Contact Us

If you have questions regarding your purchase or wish to request assistance, please contact:

info@bossbuildercpd.com.au

We aim to respond within 5 business days.